Returns + Exchanges

ONLINE LAYBYS!!

If you love something, but are unable to purchase it immediately, or you are not familiar with online purchasing we do offer layby or direct payment via our bank account. Just send us an email detailing which item you would like to purchase and we'll go from there!! carlyharrisponsonby@gmail.com


REFUNDS

We do not offer a refund for change of mind purchase so please choose carefully.
As we are a small business with many one offs and limited fabrics we ask that you think carefully about your purchase. If you are unsure about a size or style please contact our admin/workroom team : carlyharrisponsonby@gmail.com or call our Wellington store 04 3841863, we will do our best to help you with any questions you may have about the fit of our garments.

 * Often some designs are sewn in many different textiles, this means for example a size 1/SMALL  made in rayon or viscose can fit differently to a size 1/ SMALL  made in polyester. All fabrics will hang or drape differently even though our patterns stay the same for each cut.

We will offer a refund if our product is faulty and we cannot repair or replace the garment. Please note we have the right to repair or replace first - we cannot repair / replace garments that have been damaged after being worn.

Claims must be prior noted via email no longer than 48 hrs after receiving your parcel. Please email our admin team carlyharrisponsonby@gmail.com as soon as possible. Any refunds will only be issued after inspection of faulty garment by our workroom staff and Garment must be in an unworn, unsoiled condition with original swing tags attached & returned within 7 working days.


EXCHANGES

Please contact us within 48 hours of recieving your purchase if you have any issues with the sizing of your garment.

Any exchanges must be returned to us within 7 working days and with prior contact via email.

Garment must be in an unworn, unsoiled condition with original swing tags attached.

**No returns or exchanges on reduced items. Sale items are final sale**

Any return postage is at customers expense. Once we have recieved your original purchase to be exchanged and it has been checked over with our workroom staff we will then send  the replacment or exchange garment postage free. Please note the garment to be exchanged must have original swingtag attatched and returned in unworn condition.


FABRICS & DESIGNS

Many of Carly's Dresses are gracefully designed using the natural drapery of her fabrics of choice, some styles are sized OSFA , 8-18/20 or One Size - this means the garment will be a very loose shape designed to be worn with or without a belt. Depending on your body size & frame one of these designs may look oversized and very floaty with often a wide neck that eases off the shoulder. We ask that you choose carefully when purchasing an oversize garment, please keep in mind it is all about the drape of the fabric. We will not refund if the garment you have chosen is too big when it has been labeled OSFA or One Size. We are happy to exchange for another style - in some cases we may be able to downsize a garment at request depending on the design.

Many of the fabrics Carly uses for her designs are delicate, loose weave or very fine. Carly Harris will not take responsibility for pulling  and perishing or general wear and tear of any garments. It is important to remove all jewellery and shoes before trying on.Please take care when wearing a garment of delicate fabric.

Often her range of fabrics include Rayon and Viscose along with Silks and Polyester, every fabric is allocated to certain designs allowing for movement and room around the body.

**Carly often uses up cycled fabrics and any imperfections in the garments are part of the history of the fabric and garments are priced accordingly.

**Some colours of fabrics may vary from photographs,all our clothing is photographed in natural light to capture the colour as close as possible.